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Quality reviewer

Samples resolved tickets and scores tone and accuracy.

  • Runs: Daily
  • Used by: Support
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How it works

What this agent does, step by step

  1. TriggerDaily
  2. ReadZendesk
  3. AgentSamples resolved tickets and scores tone and accuracy.
  4. ResultGoogle Sheets

Inputs and outputs

What goes in, what comes out

Inputs

Records and messages from Zendesk.

Outputs

Updates, drafts, and notes in Google Sheets.

Tools required

Read Tessellate’s story
“During Black Friday our queue used to explode. This year agents resolved the routine tickets in minutes and our team handled the hard ones.”
Lukas BrandtHead of Customer Experience, Tessellate

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