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Triage

Tags, prioritises, and routes every new ticket.

  • Runs: Real time
  • Used by: Support
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How it works

What this agent does, step by step

  1. TriggerReal time
  2. ReadZendesk
  3. AgentTags, prioritises, and routes every new ticket.
  4. ResultZendesk

Inputs and outputs

What goes in, what comes out

Inputs

Records and messages from Zendesk.

Outputs

Updates, drafts, and notes in Zendesk.

Tools required

Read Tessellate’s story
“During Black Friday our queue used to explode. This year agents resolved the routine tickets in minutes and our team handled the hard ones.”
Lukas BrandtHead of Customer Experience, Tessellate

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