Do customers know they're talking to an agent?

That's up to you. You can sign replies as your team or label them as AI-assisted.

What if the agent doesn't know the answer?

It says so and hands the ticket to your team with what it found, instead of guessing.

Zendesk and Intercom natively, plus any tool with an API through webhooks.

Yes. Set limits per agent, and require approval above any amount you choose.

Support

Agents draft answers from your help center and order data, resolve the routine tickets, and hand the hard ones to your team with full context.

Why teams switch

Without Agento

With Agento

Without AgentoGrowing queuesCustomers wait hours for answers to questions your docs already cover.3h first response
With AgentoInstant first responseRoutine questions are answered in minutes, around the clock.
Without AgentoRisky macrosAutomations issue refunds and credits with nobody checking.Costly mistakes
With AgentoMoney moves need a yesRefunds and credits always wait for a person to approve them.
Without AgentoStarting from scratchAgents dig through three tools before they can reply.10 min per ticket
With AgentoFull context on hand-offWhen a ticket needs a human, it arrives with the order, history, and a suggested reply.

Templates

Always on
Ticket resolver
Answers routine questions from your help center and order data.
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Real time
Triage
Tags, prioritises, and routes every new ticket.
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Approval required
Refund assistant
Prepares refunds and credits for one-click approval.
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Weekly
Docs keeper
Spots repeated questions and drafts help center updates.
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Daily
Quality reviewer
Samples resolved tickets and scores tone and accuracy.
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Real time
Escalation alerts
Pings the team when a VIP or angry customer writes in.
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How it works

One example workflow. Routine answers go out fast; anything involving money waits for a person.

01 · TriggerTicket arrivesA new email or chat lands in Zendesk.Zendesk
02 · AgentUnderstand and look upThe agent reads the ticket and finds the order and the matching help article.
03 · AgentDraft the replyA grounded answer, with a refund prepared if one is due.Stripe
04 · ApprovalApprove refundsMoney moves wait for one click from your team.
05 · ResultTicket resolvedThe customer gets an answer and the ticket closes.Zendesk

FAQ

What teams usually ask before they start.

Do customers know they're talking to an agent?: That's up to you. You can sign replies as your team or label them as AI-assisted.
What if the agent doesn't know the answer?: It says so and hands the ticket to your team with what it found, instead of guessing.
Which help desks do you support?: Zendesk and Intercom natively, plus any tool with an API through webhooks.
Can we limit what agents can refund?: Yes. Set limits per agent, and require approval above any amount you choose.

Start free for 14 days. No credit card required.