Always on
Ticket resolver
Answers routine questions from your help center and order data.
Support · Mid-market
Support
Triage and answer routine tickets
An agent reads every new ticket, answers the routine ones from your help center, and routes the rest with context.
- faster first response
- 92%
- resolved by agents
- 64%
- customer satisfaction
- 4.8/5
The problem
Why teams automate this
Tickets pile up during busy weeks, and agents spend most of their time on questions the help center already answers.
The run
One run, step by step
TriggerNew ticket in Zendesk
- 1Read the ticket
Message, customer, and order history.1s - 2Find the answer
Help center articles and order data.6s - 3Draft the replyA grounded answer, in your tone.8s
- 4Route the restTag, prioritise, and assign with a summary.2s
Tools used
- Zendesk
- Notion
Stripe
Template
Start from this template
Everything in this use case is ready to go as a template. Connect your apps and adjust it in plain language.
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Read Tessellate’s story“During Black Friday our queue used to explode. This year agents resolved the routine tickets in minutes and our team handled the hard ones.”
Lukas BrandtHead of Customer Experience, TessellateMore use cases
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