An integration stopped syncing

If an integration shows a red or amber health indicator, agents that use it may pause or skip steps. Most issues take a minute to fix.

Check the health panel

Open Integrations, choose the app, and look at Health. It shows the last successful sync and the most recent error.

Error	What it means	Fix
Authentication expired	The sign-in token is no longer valid	Click Reconnect and sign in again
Permission denied	The connected account lost access	Reconnect with an account that has access
Rate limited	The app is limiting requests	Wait; Agento retries automatically
App unavailable	The app is down or unreachable	Check the app’s status page

Reconnect

1. Click Reconnect.
2. Sign in with the same account, or one with the same access.
3. Agento resumes paused runs from their last checkpoint. No work is lost.

Still not working?

• Make sure the app’s admin hasn’t blocked third-party access.
• Check that the records your agent needs are still shared with the connected account.
• Look at the run timeline for the exact step that failed.

If the problem continues, contact support with the integration name and the time of the error. We can see the request details on our side.